FAQs

A: We have very low overheads (for instance we pay a tenth of the rent and rates of a comparable premises on the ground floor) and do no advertising then pass the savings on to our customers.

A: Yes, that is correct. Companies offer membership to their employees as a staff benefit. Don’t worry, it's free for the company and free to the staff member. Ask for a form in-store or fill in the Company registration form on the website.

A: Our margins don’t allow for an advertising budget so the deal is that membership is free and your employer must internally advertise this great staff benefit to you. That saves us the advertising cost so that we can sell at these fantastic prices.

A: Yes of course! Our member companies range from sole traders to companies like The Royal Bank of Scotland and Standard Life with thousands of staff. Simply fill in the company section on the registration page and we will do the rest.

A: Funnily enough, although we think that it is the first thing your new employer should tell you about, it sometimes gets missed off the induction information. Drop us an email and check if they already have membership. We can GUARANTEE that if you work for any of the banks, building societies, insurance companies, forces, NHS, local councils or educational establishments then you WILL already have free membership and there are about 8,000 other companies that are members too.

A: Only a tiny fraction of the rings and indeed all jewellery and gifts available in store are on the website. Pop in or call us and we will be happy to help.

A: Although we wish we could, many of our rings simply sell before we have time to have them photographed and uploaded. There are hundreds of styles that never reach the site so if you don’t see what you like simply call us and we will be happy to help.

A: Unlike our showroom, our website can be viewed by non members, and of course they can see the fantastic prices that we sell our brands for. This can upset local high street retailers, so we prefer to keep some of our fantastic prices private. Of course they can be viewed in the showroom by members or discussed over the phone or in private emails with members (Membership number will need to be quoted).

A: Macintyres offers a 30-day return policy for all purchases, provided the items are returned in their original condition. Customized or personalized items may be subject to different terms; please contact customer service for more details.

A: We have a state of the art design service. You can work with our experts to design your very own bespoke item using stones from our loose gem collection and available in all metals.

A: Yes, using out state of the art design service, we can completely transform your old items into something so special that it will never see the inside of a drawer again.

A: Certainly, but you will have to pay the full retail price.

A: Yes, your membership includes family supplementary cards for all your family members (including your fiance/fiancee). We can issue them in store or by post on production of your membership number.

A: They might want to buy a surprise for YOU!

A: No, we always give you the best price possible on every item 365 days a year. We do provide high street valuations for insurance purposes (which are up to 40% higher than the price you will have paid).

A: No each member pays for their own purchases, unless of course if you really want to.